19 Lapland UK Secrets You’ll Wish You Knew Before

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Come closer – I have a little secret to tell you… 51.4 degrees North, and 0.7 degrees West, there is an enchanted forest! And hidden deep within that enchanted forest is a secret Elven door; a door which is known only to elves and fairy folk.

I know, for I have been!

Lapland UK Pixie Mix Elf House Snowy Forest

Two weeks ago, a mysterious letter dropped through our letter box, fastened tightly with a red, wax seal. Upon the seal were marked the letters F.C.

Upon opening the letter, we discovered an important mission from Father Christmas himself. The elves have been struggling to make enough toys for Christmas this year and they needed help. We had been specially selected to tread the ancient fairy pathways, pass through the elven door, and step straight into Lapland to help out….

Lapland UK invitation wax seal

What is Lapland UK?

Lapland UK is the most magical, all-encompassing, fully-immersive Christmas experience I have ever encountered. Located just a few miles west of London, near the famous Ascot Racecourse, it is purpose-built to bring every childhood imagining of the elf world to life.

From the moment we arrived, to the moment we left, every member of staff was in character. I’d say it was like stepping onto a film set, but it was more than that – it really was like being transported to another world.

Lapland UK Whittle Elf Toy Factory

How does Lapland UK work?

When you arrive, you need to check-in at the desk. This is located in a big wooden ski-lodge type building with tables, places to buy food, and toilets, etc. You wait here until it is time for your tour to begin.

I was worried that waiting around might ruin the magical excitement we’d built up but fear not – your tour may not have started yet but your Lapland UK experience definitely has. All the staff were in character, and you can use this time to swap your pound coins for elf jingles (the currency of Lapland) and look through your special elf passport.

Lapland UK Christmas Shop

The experience is divided into 5 sections:

  • The Enchanted Forest – an introduction to elf life, elf culture, and the story of how Father Christmas came to live in Lapland
  • The Toy Factory – a chance to help the elves out by building some toys
  • Mother Christmas’s Kitchen – an opportunity to decorate some gingerbread and listen to a Christmas story
  • The Elf Village – 1.5hrs to explore the elf village, including ice skating, shops, food places, petting husky dogs and reindeer, and meeting elves
  • Meeting Father Christmas – a one-to-one visit with Father Christmas and, of course, an early Christmas present!

In total, we were there for about 4 hours.

The planning to run an event like this must be phenomenal! Everything is engineered so that you feel like there’s just a handful of people there, but actually everybody is just in different phases of the experience, and there are several versions of the same phase happening simultaneously. This means, even when you arrive at the Elf Village on a busy weekend, just 2 weeks before Christmas, there are no queues or noisy crowds.

Lapland UK Elf Village Sign Post

The thing that really makes it, though, is that you fill in your child’s information online beforehand so that their visit with Father Christmas is truly personalised. There is space to talk about recent events in their life, their favourite toys and people, and information about their hobbies. Then, when they go in, Father Christmas knows all about them and chats to them about it all.

Our girls were especially excited about looking in Father Christmas’s “Good List” and finding their names written there!

Lapland UK Father Christmas Santa's Grotto

Lapland UK: The Mum-To-Mum Lowdown

These days, children believe in magic for such a short amount of time. Even at age 6, our little one is starting to question if Father Christmas is real. When you visit somewhere like Lapland UK, you are trusting them to keep that magic alive and pull-off a performance so convincing that the whole family is swept up in it.

As a mum who has already visited Lapland UK, let me assure that this is exactly what you will get. And here are my insider tips to help you get the most out of the day:

Wear warm clothes

The indoor areas are toasty warm, but the pathways to each location trek through the trees of the forest, and the Elf Village is outside too.

The Lapland UK website suggests dressing as an elf but, to be honest, we kept our coats on for most of it so this isn’t necessary unless you especially want to. Just think ‘warm clothes’!

I’d also recommend wellies or boots as it was quite muddy when we visited.

Lapland UK Snow Covered Trees

Ice Skating

Ice Skating is included in the entry price and you don’t need to pre-book – just wander over whenever you like during your time in the Elf Village.

This rink is much less daunting than regular ones because everyone is there with young-ish children so it is very slow. There are also plenty of plastic penguins to aid balance.

Be aware that skates are only available up to adult size 11 but you can go on the ice in your shoes to help your little ones.

Lapland UK Ice Skating Rink Penguin Balance Aid


Jingles are the currency in Lapland UK.

1 jingle = 1 pound

You can get these from the sign-in desk at the start, or from the village post office. They are really for the children’s spending money and come in a little velvet pouch (which you can keep). We gave our little ones 10J each which was enough to buy an elf hat in the Elf Emporium. Ideally, you would probably want to give them a bit more than that (around 20-25J) so that they have more of a choice of souvenirs.

As an adult, you can choose to either use jingles or credit/debit card.

Lapland UK giant nutcracker


The invitations arrive early in a brown postal bag, addressed to the adult. This means you can then choose when you want the children’s invitations to “arrive”. These are not overly personalised so you don’t need to have filled in the “personalise our visit” section of the website yet (that is for the Father Christmas bit of your visit).

The invites simply explain that the elves need help making enough toys for Christmas and, because your children have been so kind and good this year, Father Christmas has chosen them specifically to help out.

Lapland UK invitations and box

Things to do in the village:

You are guided through the other 4 sections of the Lapland UK experience, but how you spend your time in the Elf Village is up to you. But three things you’ll want to make sure you do are:

  • Collect your golden bell – All elves get a golden bell to tie on their hats when they have completed elf training. As a thank you for helping Father Christmas, all the children are given a golden bell too. You can collect this for free from the Elf Emporium
  • Go ice-skating – you can stay on the ice for as long or short as you like as there is no booking required
  • Send a letter – pop into the post office and send a postcard to Father Christmas. Then get your elf passport stamped to show that you’ve done it

Lapland UK Golden Bell Elf Training

Read the book

New for this year is the official Lapland UK storybook, The Untold Story of Father Christmas. This explains all about how Father Christmas came to live in Lapland, and introduces us to the characters that populate Lapland UK.

I would definitely recommend reading this before visiting as it really sets the scene and makes the experience of meeting the characters even more magical. Also, without it, there is a lot of information to take in and learn on the day which can be a bit overwhelming.

The book costs £15 from the Lapland UK online store (and makes a lovely keepsake) or is available to read electronically for free on the Lapland UK website.

Lapland UK Quote about Christmas Magic Wishes

Little Folk Doors

The elves refer to children as “little folk” and adults as “big folk”.

In many places there are separate doors for little folk and big folk. This really helps to build the magic, but if you have very young children or children who are a little wary, it may help to pre-warn them and reassure them that you will both end up in the same room on the other side. And, if they want to, the little folk are more than welcome to use the big folk door anyway.

Lapland UK Small Folk Door Fairy Door


We travelled over 4 hours to visit Lapland UK (it was worth it!) but that meant we really did need somewhere to stay overnight. Thankfully, Lapland UK have teamed up with a number of local hotels to give their visitors exclusive offers. These will be emailed to you once you have bought your tickets.

We stayed at the Royal Berkshire Hotel, just 15 minutes away from the Enchanted Forest. This is a striking, red-brick mansion set in beautiful grounds, offering a 10% discount to Lapland UK guests; the perfect place to relax before a busy day in Lapland. Read our full review of the Royal Berkshire Hotel for more information on this.

Royal Berkshire Hotel Doorway to Lapland UK

I hope you found this information helpful. As you can tell, we thoroughly enjoyed our day at Lapland UK and heartily recommend it!

Tickets start at £65pp and, although they are fully sold out for 2017, be sure to sign up here so that you can be alerted as soon as the 2018 tickets are released.

And I’d like to finish with this lovely quote from Wish, the elf who plots Father Christmas’s trip around the world, and also takes care of the wishes of little folk (and big) folk.

“To wish is to believe; to believe in magic, in hopes and dreams that know no boundaries”

– Wish, The Untold Story of Father Christmas

Lapland UK Visit Father Christmas Personalised visit

Disclosure: We were given tickets to Lapland UK for the purposes of this review. All opinions are my own. For more information, please check out my disclosure policy.

Have you ever visited Lapland UK? Are you planning a visit? Do your children believe in Father Christmas and his elves? When / why did you stop believing in Santa? Let me know in the comments section below as I always read all comments left here.

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  1. 1
    The Squirmy Popple

    Wow – what a magical Christmas experience! I’d love to take my daughter to this when she’s a bit older. She’s only just starting to get the concept of Christmas and Santa at two, so I think the magic might be lost on her now – though I think I would love it! #dreamteam

  2. 4
    Enda Sheppard

    Pity our kids are too big to be seen somewhere like that — literally cool, but not so metaphorically! — although if they thought their mates didn’t know … I know I would love to immerse myself in all of the above. Nice one

  3. 6
    Liberty Henwick

    Wow, those photos are amazing! It seems expensive but I can see why the tickets are sold out, the attention to detail in everything adds so much value. I’m sure you’ll never be able to go anywhere else form now on! #BlogCrush

  4. 9

    This place sounds amazing! This said by someone who actually lives in Lapland :D, well near it.
    It sounds really well-planned and worth a visit. Loved the fact the meetings are personalised for your child. #BlogCrush

  5. 15
    Darren Lawson

    Yes I know Christmas has finished but I believe in getting set up for the next one. We would love to visit Lapland UK this Christmas! It looks so magical and special. Thank you Lucy for sharing your thoughts with us. We also love staying in hotels if we venture further afield.

  6. 16

    Anyone visiting Lapland UK can also stay overnight at fantastic detached family friendly holiday studios and lodges at Willow Court Farm in Windsor which is only a 10 minute drive away. They also have a small petting farm and you can collect your own free fresh eggs from the henhouse. There’s also a great gastro pub called the Green Oak too which is only a 5 minute walk away. Only a 10 minute drive to Windsor Castle & town centre and Legoland as well. Highly recommended.

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